ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
When you send us an enquiry, please kindly make sure all the details, such as model no, product size, color, order quantity.We will send you quota with complete details soon.
If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container. We will advise you to certify the claim by third party, or we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss.
We will help you to choose the best shipping way according to your detail requirements. By sea, by air, or by express, etc.
We will make samples before mass production, and after sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.
Normally , the payment terms we accept are T/T (30% deposit , 70% against B/L copy) and irrevocable L/C at sight.
Yes, you can. But the quantity of each ordered item should reach our MOQ.
You will pay the sample fee and freight for express first time , but we will return the sample fee when you give us the order.
Yes, you can. We could offer various printing ways.